(845) 371-1315 info@voicetechsystems.com

Services

Data Cabling

Phone system, telephone or voice cabling. Need voice wire runs along with your data? No problem.

Data Cabling

Phone system, telephone or voice cabling. Need voice wire runs along with your data? No problem. We specialize in installing voice patch panels and extending ports from your phone system. Need your telephone lines brought into your work space? We can install a feed cable to provide that dialtone where you can use it!

Voice Tech Systems offers complete cabling/wiring services with a broad array of products and capabilities. Our cabling engineers will listen to what you want to accomplish and suggest ways to best service your needs. These may include types of cable, method of wire management, and future proofing your installation. They then provide a proposal taking into account current technology and future potential so that you can enjoy your cabling investment for years to come. Our cable technicians are neat and clean, polite and professional, knowledgeable and certified.

The Automated Attendant

The Automated Attendant is probably one of the most recognized applications in the Computer Telephony industry. Working alone or in conjunction with a live operator, the auto attendant answers the incoming call usually before ringing an extension.

The Automated Attendant

The Automated Attendant is probably one of the most recognized applications in the Computer Telephony industry. Working alone or in conjunction with a live operator, the auto attendant answers the incoming call usually before ringing an extension. At that time, prerecorded voice messages are played to the caller offering them a menu of choices for directing their call. “Welcome to the abc company. For sales press 1, for service press 2, to speak to our operator press 3.” Once the caller has made their choice, the call is routed to the appropriate ringing extension, where they will be connected to the called party, or presented with yet another series of choices. Anyone involved in business communications today is very familiar with auto attendants, and businesses both large and small can easily take advantage of the technology.

Auto attendants can be very simple, or complex listings of choices that can easily become overwhelming and frustrating to the caller if not properly designed and implemented. Small businesses and even many home businesses are utilizing the auto attendant to not only effectively answer and route incoming calls, but also to give a “corporate” image to their operations. Auto attendants are available that incorporate advanced features such as voice mail, information on demand, and follow-me capabilities.

Call Routing

Easy Number Call Routing Service gives your business a “local feel” by allowing your customers to dial one local number to reach you within an entire local calling area (LATA).

Call Routing

Easy Number Call Routing Service gives your business a “local feel” by allowing your customers to dial one local number to reach you within an entire local calling area (LATA). Their call is then forwarded to any of your business locations within the area, based on criteria you’ve selected. For example, if you have several locations within the same area, you might choose to have calls forwarded to the location that is nearest to your customer. So, now you can promote the same Easy Number for all your locations.

There are 2 ways you can you choose your Easy Number service:

“Basic” Easy Number – giving you a telephone number beginning with 936, or in New Jersey 554, for which you will be billed for each call made to the telephone number.

“Deluxe” Easy Number – giving you a telephone number beginning with 555 for which you will be billed according to the length of each call.

With Easy Number’s Pay-Per-Call option, you can charge callers low dollar amounts for information type services. The pay-per-call charge appears on the caller’s existing monthly phone bill, with Verizon managing collection of revenues for you. Easy Number Call Routing Service is available to businesses in DC, DE, NJ, MD, PA, VA and WV.

WHAT IT’S FOR

Easy Number is ideal for businesses that want to give their customers one easy-to-remember local number to reach any of their local offices or business locations. These might include real estate companies with multiple offices who want callers connected directly to the office nearest their home. Other applications might include home health care companies, cab companies, pharmacies, service companies, fast food delivery, or banks.

So whenever your customers call your Easy Number, their call is automatically routed to whatever locations you’ve chosen.

HOW IT WORKS

When your customer dials your Easy Number, Verizon’s Advanced Intelligent Network (AIN) routes their call to whatever location that you have previously chosen based on the caller’s telephone number. But soon, we’ll also be able to route the call based on the caller nine digit ZIP Code (ZIP+4).

You can integrate your existing voice applications, such as Caller ID, Interactive Voice Response (IVR) systems, or Centrex service with Easy Number.

HOW YOU BENEFIT

Advertising one easy local number, regardless of the number of local branches
Building brand identity, customer loyalty and referrals through one easy-to-recall phone number
Fostering improved customer service by routing calls directly to the nearest service representatives
Customized routing to the business’s designated locations based on criteria established by the business
Providing applications for virtually any business or industry
Giving businesses the ability to provide free or pay-per-call services for their customers
Integrating a business’s existing voice applications such as Caller ID, interactive voice response systems and Centrex service.

Communications Consulting

Messages inundate your life — voice messages, faxes, e-mail — until you feel overloaded overwhelmed, and unproductive. Customers and co-workers need you to be instantly available and easy to contact.

Communications Consulting

Messages inundate your life — voice messages, faxes, e-mail — until you feel overloaded overwhelmed, and unproductive. Customers and co-workers need you to be instantly available and easy to contact. Your ability to be in control and be effective depends on having the right tools and knowing how to use them.

Callegra’s advanced and innovative computer telephony (CT) messaging technology adds an important component to your existing message environment. Callegra provides a robust voice messaging platform to which you can add fax services, a Windows-based message management application and many other advanced messaging features all designed to help you control, prioritize, and manage your messages from a single location — your e-mail inbox. Callegra enhances and simplfies how you deal with the ever-increasing message traffic you receive each day — making you more effective, available and productive.

Easy-to-Use. Callegra comes ready for duty right out of the box. Users don’t need training to learn the interfaces and will love the functionality. Because Callegra integrates with today’s most popular e-mail packages, users don’t have to take the time to familiarize themselves with new inboxes and numerous applications on their desktop. If they know how to use their e-mail and telephone, they can use Callegra.

Tight Integration. Callegra is compatible with most business telephone systems. It’s written to run on Windows NT and Novell networks, is a native Novell NetWare application, and leverages voice and fax communications with today’s most popular e-mail packages, including Lotus Notes, Microsoft Exchange/Outlook, and Novell Group Wise.

Scaleable. Have you recently out-grown a voice mail system and been faced with costly upgrades for users or voice storage? Callegra can be configured for anywhere from 10 to 10,000 users, making system replacements and forklift upgrades a thing of the past. Callegra will be the last voice messaging system you will ever buy. Running on industry-standard hardware also allows for very inexpensive storage upgrades.

Expandable. Full-featured, stand-alone voice messaging is only the beginning. You have built-in investment protection because you can easily add any of the Callegra family of modules as your needs expand, without replacing hardware – all the way up to complete network integration, with visual voice mail, faxing, unified messaging, and more.

Best Value. Callegra is the natural evolution of business messaging. It not only combines business communications into one easy-to-use, productivity-enhancing tool, it also saves companies money by leveraging existing network infrastructure and system administration expertise.

Reliable. You can trust the CT experience of Callware. Callegra is extremely stable, fully Year 2000 compliant, and incorporates fifth generation technology. Callware voice processing and unified messaging servers are currently installed at thousands of locations worldwide including numerous mission-critical sites. Callegra has been subjected to thousands of hours of testing while collecting and processing millions of messages. Callegra’s performance has been verified on most major telephone switches and e-mail packages. Because of its open-architecture, it takes full advantage of all the features built into NetWare or Windows NT. And it is backed by Callware warranties and support.

CALLWARE Callegra Voice Mail System:

  • 4 to 96 ports with up to 10,000 mailboxes
  • Virtually unlimited storage space
  • Managed through a Windows interface and resides on Windows NT
  • E-mail, Voicemail & Fax integration capabilities
  • Takes advantage of an open-architecture environment

Professional Prompt Recording

The Voice Tech Systems Development team can provide state-of-the-art digital recording studio and an experienced staff that understands both your recording language and Clarent IVR needs.

Professional Prompt Recording

The Voice Tech Systems Development team can provide state-of-the-art digital recording studio and an experienced staff that understands both your recording language and Clarent IVR needs.

Foreign Language Prompts In an expanding global marketplace, foreign language prompts can make the difference between winning or losing international customers. Prompt translation and recording are available for the following languages:

  • Arabic
  • British
  • Cantonese
  • Dutch
  • English
  • Farsi
  • Flemish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Mandarin
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Spanish (4 regions)
  • Tagalog
  • Turkish
  • Vietnamese
  • French
  • Canadian

Lan Faxing

Facsimile (FAX) technology has played a large role in the evolution of telephony development. Using dedicated high-density fax processing boards in dedicated telephony PCs, businesses have discovered exciting new ways to offer customers information.

Lan Faxing

Facsimile (FAX) technology has played a large role in the evolution of telephony development. Using dedicated high-density fax processing boards in dedicated telephony PCs, businesses have discovered exciting new ways to offer customers information. Broadcast fax servers are used to disseminate large numbers of fax messages in a very fast and efficient manner. Servers can also be configured to provide fax on demand services where callers can choose from a listing of available documents and have them instantly faxed. Cost based faxing can also be instituted to take advantage of reduced calling rates.

Unified Messaging

Voice, fax and e-mail… Simplified. Clients send voice mail and faxes to your telephone number, you can retrieve all your mail, including e-mail, via touch-tone phone or the Internet.

Unified Messaging

Voice, fax and e-mail.

Simplified.

Clients send voice mail and faxes to your telephone number, you can retrieve all your mail, including e-mail, via touch-tone phone or the Internet.

Solutions.

Now you have access to your voice, fax and e-mail from anywhere, anytime — without being tied to a fax machine, PC based voice/fax software or, for that matter, the Internet! What’s my advantage?

Toss your fax machine and the monthly fax line charges, as well as your voice mail and associated costs – you now have a one number, unified “all-mail” solution that performs seamlessly with your existing e-mail and software, and on any telephone. There’s nothing you need to change or modify — not even your phone number. All features operate concurrently, establishing your virtualoffice in literally minutes.

You can send any document to a fax machine, or broadcast to thousands. Have your fax and e-mail forwarded to any fax machine and/or be notified by your pager or cell-phone that mail exists, even your e-mail. Send a voice message to any e-mail box on the planet and, get this — have your e-mail computer read to you via touch-tone phone.

Instant Messaging

Need an answer fast? Need to get a message to someone immediately but don’t have the time to wait for an e-mail response? What if you could pop a message up on someone’s computer screen in an instant?

Instant Messaging

Need an answer fast?

Need to get a message to someone immediately but don’t have the time to wait for an e-mail response? What if you could pop a message up on someone’s computer screen in an instant? What if you didn’t have to drop everything to hand deliver a message? QuickConference solves these problems and more. No more interrupted phone calls, no dropping everything to walk down the hall to another office, and no waiting on e-mail. QuickConference gets results without wasting time.

Providing instant communication to networked users of Microsoft’s Windows 95 or greater, Windows NT 4.0 or greater, and Apple’s Mac OS, QuickConference saves businesses valuable time. Unlike other instant messaging products, QuickConference can be used by everyone, even those without a connection to the Internet. This easy to use conferencing product features secure messaging, URL and e-mail support, server linking, custom address books, multi-user logins and more. It’s quick, it’s secure, and it’s the best choice for communicating more efficiently.

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Feel free to contact us with all your telecommunications needs. One of our team members will get back to you right away

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