Products

Telephone Systems

The telephone systems solutions we offer are changing how business professionals communicate. An intelligent phone system designed specifically for small- to medium-sized businesses and branch offices, Our systems offer you more functionality than a stand-alone PBX, and at a lower price. Combining the power of the desktop computer with the most advanced communications technology available, The unprecedented call management features help you maximize your productivity while controlling costs. You can now control the way you keep in touch with your contacts, putting you miles ahead of the competition.

Our system combines ease of use, simplified maintenance and unparalleled flexibility. A truly integrated communications solution, it supports the way you work, whether you're in the office or on the road. You can take advantage of its many advanced features from your PC or from any telephone.

You can easily manage multiple incoming calls, transfer calls and set up conference calls quickly. It lets you access your voice mail messages in the order you want, no more wading through messages sequentially, or listening to long messages just to get a phone number! When calls come in, the telephone system tells you who is calling, letting you screen low-priority calls while staying immediately reachable for important ones. Above all, you'll never be out of touch. You can easily forward calls to an internal or external number, or have its "Follow Me" call routing try you at several locations as you travel. Maximize your important connections while avoiding costly interruptions, guesswork and "telephone tag." You now have complete control over your accessibility, your messages and your time.

It will also save you money. There's no need to purchase expensive proprietary handsets or pay extra for basic features such as voice mail or unified messaging. Its simplified system administration lets you add, move or change users without costly service calls. A scalable solution designed to grow with your business, you easily expand your system without expensive upgrades. And its intelligent routing automatically places long-distance calls through the least-cost carriers, realizing tremendous savings on your phone bill.

Major advantages over traditional phone systems Your current phone system may not strike you as being difficult to use but think about it. With most proprietary systems, essential functions are complicated, requiring you to memorize obscure key sequences just to forward or transfer calls. There is no easy visual or voice-guided interface, making simple operations baffling and error-prone. With multiple calls, picking the right one to answer may mean business won or lost, but you have to guess which one to choose. Your system may be keeping you tied to your desk because its features aren't available outside the office. And can you transfer a call from your home phone, or transparently reroute calls to a remote location.

Above all, will your current system stand the test of time. Many business telephone systems require you to continually purchase expensive new handsets, add new modules or even completely replace your system at scheduled intervals. With traditional systems, changes such as adding or moving a user involve expensive service calls, delaying or interrupting your business. These systems also lock you into a single long-distance carrier, making your monthly phone bills much higher than they should be.

Our telephone system gives you all the features you need along with unmatched ease of use, flexibility and ease of maintenance. It lets you tailor your communications to the way you work while actually improving the bottom line. We offer you the best of today's communications technology without the limitations. One system offers you countless advantages for your success now and the life of your business.

Explore Vertical Products

Interactive voice response

IVR systems save you time and money Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone. It is a database interface technology, combining computer telephony hardware (a PC or server with telephony interface cards) and software (Bigcat's custom database interface). It allows a person to ask questions and provide answers by pressing keys on their touch-tone phone.

IVR Systems reduce customer service costs and enhance facilities by:

• extending hours of operation with the same staff
• automation of routine tasks allowing agents to concentrate on critical issues
• speeding up access to data for end-users
• expanding call capacity faster, and at lower cost, than hiring new agents
• providing multi-lingual support
• reducing the cost of call center agent turnover

Database phone interfaces offer quick and easy access for people on the move or when the web isn't available. Interactive Voice Response systems can be easily integrated with active call display (ACD) systems to enhance human call center performance. Because they can take care of the more basic call center tasks, such as account queries, credit card payments, and work reporting, agents can concentrate their time and energy on addressing more complex issues. People using an automated system are also isolated from staffing problems that may arise from high turnover or training issues with call center agents.

Professional Prompt Recording

The Voice Tech Systems Development team can provide state-of-the-art digital recording studio and an experienced staff that understands both your recording language and Clarent IVR needs.

Foreign Language Prompts In an expanding global marketplace, foreign language prompts can make the difference between winning or losing international customers. Prompt translation and recording are available for the following languages:

• Arabic
• British
• Cantonese
• Dutch
• English
• Farsi
• Flemish
• French
• German
• Greek
• Hebrew
• Hindi
• Italian
• Japanese
• Korean
• Mandarin
• Norwegian
• Polish
• Portuguese
• Russian
• Spanish (4 regions)
• Tagalog
• Turkish
• Vietnamese
• French
• Canadian

Unified Messaging

Voice, fax and e-mail.

Simplified.

Clients send voice mail and faxes to your telephone number, you can retrieve all your mail, including e-mail, via touch-tone phone or the Internet.

Solutions.

Now you have access to your voice, fax and e-mail from anywhere, anytime -- without being tied to a fax machine, PC based voice/fax software or, for that matter, the Internet! What's my advantage?

Toss your fax machine and the monthly fax line charges, as well as your voice mail and associated costs - you now have a one number, unified "all-mail" solution that performs seamlessly with your existing e-mail and software, and on any telephone. There's nothing you need to change or modify -- not even your phone number. All features operate concurrently, establishing your virtualoffice in literally minutes.

You can send any document to a fax machine, or broadcast to thousands. Have your fax and e-mail forwarded to any fax machine and/or be notified by your pager or cell-phone that mail exists, even your e-mail. Send a voice message to any e-mail box on the planet and, get this -- have your e-mail computer read to you via touch-tone phone.